1 User Experience
Diversity of Needs: While design standards can identify ways to remove or overcome specific barriers, they do not reflect the diverse and intersecting forms of marginalization, disability and discrimination that people face. Design should exceed minimum standards and strive for universal accessibility.
Inclusivity: The needs and abilities of each person differ, as does the way they perceive and experience space. Design should afford all persons the ability to use and enjoy spaces with dignity and comfort.
Consistency: Designs should provide a consistent user experience through the use of predictable design elements, recognizing that users experience travel through the built environment without regard for jurisdictions.
- Designs subject to federal jurisdiction must meet the minimum standards of accessibility, as set out in the National Building Code and the Canadian Standards Association’s Accessible Design for the Built Environment (CAN/CSA-B651).
- Designs should have regard for the locally applicable standards, and provide a consistent user experience across jurisdictional boundaries. Provincial and municipal standards regulate accessible design of non-federal buildings and public spaces; much of the built environment of the National Capital Region is shaped by these rules, which create user expectations of predictable design elements.
- Where there are multiple standards that potentially apply (e.g. National Building Code, CAN/CSA-B651 and local codes), the selected design should provide the highest level of accessibility.